Mastering Technology- Operations and Supply chain managment Assignment

Mastering Technology- Operations and Supply chain managment - Assignment Example trump value supply chains are designed to deliver superior services to customers in toll of the five performance objectives-quality, speed, dependability, flexibility, and cost. This paper will discuss Toyota Motor Corporations performance in the light of these five performance objectives and assess how the application of modern techniques in operations management kindle support the brass sections five performance objectives. A brief overview of the TMC Toyota Motor Corporation (TMC), barely termed as Toyota, is a Japan based multinational automaker. The organisation was founded on 28th August 1937 by Kiichiro Toyoda. In 2011, Toyota was the worlds third largest automobile manufacture in terms of production and the companionship employed 300,734 people globally as of 2010. Toyota Motor Corporation is the part of the Toyota Group and has a front in al most(prenominal) all parts of the globe. Performa nce objectives of TMC According to Slack et al, quality, speed, dependability, flexibility, and cost represent a basic set of five performance objectives that can be applied to all operations (Kossmann 2006, p.45). In the following session, Toyotas performance is discussed in the light of these five performance objectives Quality Quality is the most important performance objective because it is believed to be the major factor influencing the performance of organisations. Quality is defined as the totality of features and characteristics of a product, process or service that bear on its ability to satisfy give tongue to or implied needs (Bart 2006, p.179). It seems that TMC performs outstandingly in terms of product/service quality. From different third-party customer surveys, Toyotas vehicles are consistently ranked on the top. In addition, Toyotas different car models have been selected as the car of the year many sentences by third party market researches and surveys. The compan y has create a series of advanced quality features to limit the emission of unpleasant and harmful fumes and to invoke passenger safety. Toyota has improved quality control and quality assurance systems that have been developed over many years (Toyotas approach to quality). The company considers customer satisfaction as the core of its operations and it fosters the inter-group communication of all employees, from ground level to top level, in quality control activities (ibid). Speed Speed or speed of response is another performance objective and is a criterion for evaluating the operational efficiency of an organisation in terms of doing things fast. In other words, speed can be defined as the time period between the order and delivery of products/services (process design). Every firm tries to belittle this time period, and instead increase speed with intent to provide customers with competitive advantages. TMC has developed simple, flexible, and robust technologies to scale dow n complexity in its operations so as to fasten overall supply chain activities. It is kindle to note that the Toyota maintains a high output per worker as compared to other leading multinational automakers and at the beginning of the 21st century, Toyota Burnaston (UK plant) had achieved an